1. Return Due to Change of Mind

econceptOnline will happily accept returns due to change of mind subject to the following conditions.
Please inspect all items upon arrival and notify us of any discrepancies/ intent to return/ intent to exchange within 2 business days. If your item is defective, over-sized, or non-cancellable/non-returnable, please see the appropriate section below.

All Returns and exchanges must include a Return Merchandise Authorization (RMA). You can obtain an RMA by emailing or calling us. We make every effort to reply to all return requests on the same business day. All returns must be postmarked within 3 days of obtaining the RMA. All returned items must be in new and unused condition, with all original tags and labels attached. Please note - if an item is returned without authorization, or contrary to the instructions provided, it may be refused or charged a minimum restocking fee of 15%.

The full cost of the merchandise will be refunded if the item is returned in unopened/like new condition, within the designated period and with a return authorization. Used Items might be subject to a minimum 15% restocking fee. Shipping costs are non-refundable unless your return is due to defective merchandise or an error on our part. This includes return shipping.
Once a return claim is confirmed, you will receive the choice of:
(a) refund to your original payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

2. Defective products

Prior to issuing a return authorization, it may be necessary to first contact the manufacturer’s technical support – the reason for this being it is common for products to not actually be defective, but only need a setting changed.

However, upon confirmation that a product is defective, econceptOnline will provide you with an RMA number and instructions.

3. Shipping damages

If your product arrives damaged in shipment, you should note that with the shipper immediately and contact us within 1-2 business days of receipt of goods. Delays may result in denied claims. “Receipt of Goods” is defined as arrival at order’s destination address. Wherever possible, you should document the damage (images will be extremely helpful).